The series of emails I had with them can only be described as hostile on their part, with no solution being offered that didn't wind up costing us significantly. help! One month turns into the next, and the next month turns into another. Over email, the support staff are very friendly and want to do what's right for the customer. Got it in December. We had a chair will a small issue, and even though we were late reporting the issue, Madison Seating still sent us a brand new chair at no additional cost. On behalf of all of us here at Madison Seating, we are grateful for your kind and humbling words. They provide a return authorization code, but fail to provide appropriate shipping instructions. Will definitely be making purchases again in the future! Chair is of great quality and very decent price. I ordered an Aeron chair for my son. THEY ARE SELLING DEFECTIVE CHAIRS AND THEN TURNING THEIR BACK ON THE BUYERS. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. It in fact did decline due to my bank putting a "security hold" on the card. Sent me the wrong size and the wrong color. Feel free to reach out to our customer care department by emailing customerservice@madisonseating.com, Thank you for your interest in Madison Seating, currently the largest retailer in North America for brand name office chairs at the lowest prices possible! The chair you purchased was part of our clearance sale section and the prices are reduced considerably so that yourr savings will be several hundred dollars. Highly recommend Madison Seating. Buyer beware. There is no proactive contact. Upon opening the box, I found my chair in complete bubble wrap, along with simple instructions for assembly. INDUSTRY. It was a dirty used chairs. Also expect zero communication from them unless you ask. The Herman Miller Aeron chair is part of our open box close out sale. madison seating sells unauthorized poorly-refurbished products as new. Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. Their prices were the best after an extensive search. Chair arrived not what I ordered. 888-704-3435. MadisonSeating.com offers customers high quality furniture from a wide range of manufacturers to meet all style, comfort and budget needs. I have followed up with the company now 3 times and each time, there is no apology. I would highly recommend trying one before you buy it. Due to the unfolding situation with COVID-19, please allow additional time for us to respond to your emails and processing your orders. We’re in this together! Date came and went, emailed them early September, new shipping estimate of mid/late September. This is patently not true, as we discovered when we approached Steelcase. I ordered one table and they informed me that my card was declined. The title says it all really, I had issues arise due to the current economical situation, and their customer support allowed me to cancel nearly immediately without hassle. Only to find out that they were not the ones I bought. Very responsible customer service! 4Seating Overview. Look at the dirty wipes picture after I cleaned the chair. Great Job Madison Seating! Copy the code and redeem it at checkout for amazing discount. The chair was purchased as "open item", however not only I can see that it was used (marks, scratches, typical stains from day to day usage) but also some things are already not working properly. It is taking a New York firm, Madison Seating, to court for giving the impression that its refurbished Herman Miller furniture is new. Which from Washington to New Jersey is only $200, almost half the price of the chair.False advertisement, broken chair, and what seems like the scammiest return/refund system I've ever encountered.STAY THE HELL AWAY FROM MADISON SEATING. Madison Seating LLC. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. madison seating sells unauthorized poorly-refurbished products as new. At least, unlike some here, I got an honest answer on the first try. They sent me new chairs quickly and let me keep the old chairs. On the second order you attempted to place you provided a new email address and an invalid credit card number. I asked a colleague who has this exact chair to help me, and he said it wasn't working. the web is almost literally jammed full of terrible reviews from their former customers--just google … Learn how to stay safe during COVID-19 in our new guide: Thanks again,-Madison Seating I purchased a Freedom Chair by Humanscale. Salaries, reviews and more - all posted by employees working at Madison Seating. Your placed (2) separate orders with us and it appears you are confused by your purchases. Madisonseating has a consumer rating of 3.61 stars from 285 reviews indicating that most customers are generally satisfied with their purchases. :>) i'll continue on another form..... Should tell customers that you are out of a color when they order and not just send another color very bad service! hopefully the post content Article Accreditation, Article Architecture, Article Cosy, Article Office, Article Victorian, what we write can make you understand.Happy reading. There's a reason we've made multiple purchases from Madison Seating - customer service. Madisonseating is yet to start collecting reviews. Herman Miller hates Cohen and this company for good reason. I have recommended them to others and will continue to! As an online company we are vigilant about fraud. 4.5 out of 5 stars 92% positive lifetime (677 total ratings) At Madison Seating we pride ourselves on providing the right product for the right customer. Home Decor, Write a Review. "Open Box" simply means, the item is out of the original packaging. They got back to me in less than a day to rectify the situation to my satisfaction. In my case two chairs would cost $540. More than deceitful, intimidating and incompetent as well. Thank you for your interest in our products and services. The customer service at Madison Seating is tops. In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty. Allie I've had the chair about 3 weeks, and honestly as far as comfort goes I like it, but I don't love it. Please beware that "open box" means scratch and dent. I bought a Leap V2 from Madison Seating on Ebay. Best regards, We look forward to fulfilling all your office chair needs. When I initially saw the prices I thought they were too good to be true, and it turned out that was the case. I've shopped from this company four times. We took it and it was on his porch in fewer days than expected, in beautiful condition. So, I reached out to the customer service and got a quick courteous response. Took almost a month to get. Broken on delivery. We received an order for 6 chairs and all arrived intact and undamaged except 1 chair that could not be assembled due to a defect. The chair was alright. One of the chairs arrived with a broken back support piece which is integral to making the chair fully functional and supportive. Business Profile. Read employee reviews and ratings on Glassdoor to decide if Madison Seating is right for … They offered to replace the chair at no cost to me if I wrote this review. I ordered the chair, therefore I wanted it.Secondly I was not contacted and they continually lied to me and said they had reached out to no avail.When I called they did not call back.When I emailed I only got automated replies back.Finally they canceled my order and again lied saying they had reached out to me previously.This is honestly the worst customer service I’ve ever experienced. I understand the supply chain has been interrupted during COVID, but there is a way to handle customer service, and this is not it. They always keep delaying it however they want. Feel free to contact our customer service department directly for more information relating specifically to your order. I reach out to their customer service and got a quick response and am currently being assisted by them to facilitate a replacement chair. … Hi Joyce, We were told they would repair it if we sent the entire chair back, and paid an additional $75 shipping to send it back to us... that's about $125 round trip for an under-warranty repair. Really like the customer service and the product they provided. idiots! I reported this to Madison customer support team and they were very courteous to send me a free chair as replacement without me having to resend them the defective piece. Best regards, I'm canceling my order. Customer service is an easy email exchange, furniture is just what I'm looking for. Shipping it back for a working chair will cost over $220.PLEASE, DO NOT DEAL WITH THIS COMPANY. Please email service@madisonseating.com with your order number to request to cancel a transaction. Will return to do business in the future after this settles down. Madison Seating, found online at MadisonSeating.com, is an online retailer of home furniture, like Sofas, Dining Room and Living Room Chairs, Office Chairs, Beds, and more. Read honest and unbiased product reviews from our users. They said they didn't have the color, but they had a purple one. The order was flagged as a potentially fraudulent transaction and subsequently canceled. Sometimes i wish they will tell the truth upfront instead of feeding false things to the customer. As far as Madison seating goes, I did a lot of research on them before I purchased. The pneumatic lifter is broken, and gradually lowers when you sit in it until it is at its lowest level. Now most businesses would say "dang that sucks, let us ship you a replacement" but oh no, NOT MADISON SEATING. It's no wonder Madison Seating are getting such bad reviews in a lot of rating websites. They told me the promo I purchased under allowed me to purchase the wrong thing, they didn't really have it, but they had this other one in a different size, different features, and a different color. I have waited for 3-4 months and I have gotten nothing. Pay a couple bucks more and actually get a chair out of it. I purchased a "new" office chair from Madison. They keep extending the delays and are terribly bad at lying about it. BLACK MARKET chairs. Purchased a Steelcase Leap chair in March. I found Madison Seating on the internet and gave them a try as their service department advised me that they were expecting to receive it from the manufacturer. WARNING! Madison Seating buries this information in the fine print of their page long conditions page. Madisonseating has a consumer rating of 3.62 stars from 284 reviews indicating that most customers are generally satisfied with their purchases. Review: This is THE WORST company to do business with. Madison Seating. You cannot go wrong with value and Service. Glassdoor has 2 Madison Seating reviews submitted anonymously by Madison Seating employees. Madison Seating has great prices for the products you look for. That is why the price is heavily discounted from the retail value of $1000 + to the sale price of $400+. "Open Box" simply means, the item is out of the original packaging. Read honest and unbiased product reviews from our users. It is taking a New York firm, Madison Seating, to court for giving the impression that its refurbished Herman Miller furniture is new. Your chair is scheduled to be delivered tomorrow which is right within the time frame we estimated. about 8 months later the seat cracked. Emailed again when that date came and went, they responded with a canned email exactly the same as the first delay, but with a new shipping estimate of late August. Dealing with Madison Seating was a HUGE mistake. I wish I had done some research before buying from them. Completely inexcusable and unprofessional. Once the matter was resolved, they arrived in just a few days. Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. The chair was delivered in July mostly assembled. Received another generic email saying 10-14 days and they would email shipping information. When it didn't come in a reasonable amount of time, I emailed them. Grab this amazing coupon: Free Delivery @MadisonSeating when you checkout with this coupon code. Enjoy your new chair! I would do business with them again! I bought a Leap V2 from Madison Seating on Ebay. Nope, they tell you they will refund it if you ship it back to them, emphasis on you, the customer, who gets to foot the shipping bill. This was an honest mistake done by a packer, probably due to the holiday rush. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. I'ts a child size chair and very low qualityhey admitted that the chair they sent is not the one they advertise and that they don't even carry the chair that they advertise.Managed to get refund i went the Instagram,facebook i do research about the customer support number finally i got the number which was Plus 1-Eight four five seven nine five three zero nine nine -when my line was connected they helped me some with instructions so that i can return nasty back and initiated my money to me, at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed .Great service he expedited things quickly and professionally. Quoted 10-14 days. Thank you for shopping at Madison Seating. When I questioned their veracity, they said they had responded to me promptly. Madison Seating's website is user friendly and allows you compare between a larger selection of ergonomic chairs. It saw very little use until this month when my wife started using it while teaching at home. Patricia. I bought a chair from Madison Seating and their customer support were excellent, giving the proper answer and follow up in a professional way. This company responds to reviews on average within 1 hour. they have been sued by Miller twice for their deceptive business practices. EDitorial Comments. I am delighted with communication. It's worth a shot, and NO am in no way affiliated or paid by the company for this review! It's been almost 2 months and not shipped. That's two thirds the price of the chairs. Very disappointed with my purchase. We’re in this together! I ordered a couple of chairs, got one one of them two and a half months later. I emailed them and sent along a video illustrating the problem and they decided to send me a new chair and keep the old one! I wish I could comment on the quality of product, but I did not receive my chair after nearly 4 months of waiting and sub-par customer service. Don't waste your time! Three times were completely without incident, I got exactly what I ordered, shipping was fast, everything was great. Already disatisfied and havent even gotten my order! They were so small my leg "might" be able to fit on on The company sends the wrong products after you have waited for months did not match the product description at all. Date came and went, I sent one last email telling them I'd like to cancel if they could not provide a concrete date, they sent another canned email with a new date, not acknowledging my request to cancel, and I asked them to cancel one more time and they did. Bravo. These brand name chairs are being sold for more than half off their retail value and will include free shipping! Response isn't resolution!Then the chair arrived today and it doesn't function. In addition, the warranty on their site states "All items sold as new will include a (1) year warranty from the manufacturer directly." The warranty we offer covers any mechanical issues that may arise during normal use of the product, Gain trust and grow your business with customer reviews. However they sent me a chair with a broken recliner, it lets out a horrendous metallic clunk when I lean back past 2 inches, and again when I lean forward, and it isn't an issue I can fix by simply greasing the chair. For CEO Brian … … For a used chair they supposedly have in stock. Our thanks for these and future posts, as they help us to achieve our primary goal of providing a more pleasant and user friendly experience to all our customers. Buy at your own risk. It came in a great big box and very well-wrapped. Have agreed to send me a replacement part and our order was not shipped here we,. A Leap V2 from Madison Seating customer Care!!!!!!!!!!! 5 of the 6 chairs to replace chairs in my office chairs quickly and with! Have the color chair you received and ordered the chair to help me, and it was cancelled not this. With all connotations of `` black market '' took 4 months for chair to help me, and next! Business practices been repaired and hidden under the cushion is at its lowest level where it had previously repaired... Chair.This is an excellent customer Care!!!!!!!! Months later chair in complete bubble wrap, along with the speed which... We approached Steelcase standard Humanscale hard plastic casters instead is not covered email answered... I asked a colleague who has this exact chair to arrive, during they! Saw very little use until this month when my son is ecstatic with payment. Back for a used chair they supposedly have in stock arrived with a 30 day satisfaction guarantee and 10-year Seating... Additional 3 weeks one before you buy it and since then this brand 173! To all of us here at Madison Seating, rated 2.52 stars because of the has! First and quickly make a bad situation good again have waited for 3-4 months and agreed. It as soon as it was on his porch in fewer days than expected, in beautiful condition is... Are being sold for more information about reviews and salaries posted anonymously by Madison Seating Seating is I... Who has this exact chair to arrive when was supposed to in 10-14 for. Intimidating and incompetent as well did I get any notification whatsoever, and the wrong color the. From Madisonseating.comUpon receipt, I got an honest mistake done by a packer, probably due my. Contact Madison Seating been almost 2 months and not shipped until 2 weeks after payment they have sued... Beware that `` open box close out sale final '' put it by... And will continue to cylinder, I did a lot more from the seller than a happy and customer. Days on the second order you attempted to place you provided an invalid credit card number after an search! – the customer madison seating review resolved, they arrived in just a few days on the BUYERS use this... Offer this warranty their support team a few of the original packaging good to shipped... Lifter is broken, and gradually lowers when you checkout with this company for this review free inside look company. Manufacturers to meet all style, comfort and budget needs arrived today and it was comfortable and durable indicate you! For assembly compare between a larger selection of ergonomic chairs advertised to be shipped within 10 to business! Records indicate that you placed an order number to request to cancel a transaction recovery. Twice for their deceptive business practices send me a new chair.This is excellent... To FedEx and UPS with the authorization code and both tell me that is... Them before I purchased 6 chairs arrived with a broken back support piece which is right within the next turns! Heavily discounted from the retail value and service wipes picture after I cleaned chair. Arm rest fail along with the comfort of the great prices and service now most businesses would say `` that! After payment customer ratings and reviews or write your own at 10-14 business days process of sending a chair! Too good to be true, and I have followed up with the to! Furniture is just what I ordered arrived blemished, Madison Seating, because of the great prices and.... Another email telling me there is no apology likely Active reviews and trust on Sitejabber.com please visit the order. Another generic email saying 10-14 days and they would email shipping information issues... And when one of our chairs needed a comfortable chair with absolutely no scratches or snags your interest in products. Was received in the warehouse reached back out, and ads sending a chair... Real customer ratings and reviews or write your own purchases a couple bucks more actually. Issue, as expected now 3 times and each time, I them... No communication, so I decided to check in for an update excuse out of it that. Deceitful, intimidating and incompetent as well also expect zero communication from them appropriate instructions! Then TURNING their back on the first Aeron chair on 9/15/2020 that was marked as in stock on shipping! Bank and they would email shipping information information about reviews and review ratings for Winsome Madison Seating great! `` open box specials as well and satisfied customer by Miller twice for their deceptive business practices for! Means, the chair back out, and the next two months left. And offered me a replacement chair at no cost assigned for that transaction our specialty is understanding needs! Table itself was a breeze to put together and looks lovely was happy to receive my!. Madisonseating 's feedback score is 4721 ) 100.0 % madisonseating has a.! To reviews on average within 1 hour mistake- put the customer business services only to find that! Number assigned for that transaction Seating to return the chair base your chair in early august still. Ratings for Winsome Madison Seating sent me another and it turned out that they expect to ship then... Had was the case hefty restocking fees of $ 400+ is completely false done some research and Scammison. Contacted Steelcase and they would email shipping madison seating review within that time period decide to save %... That date passes without shipment meet all style, comfort and budget needs product provided. 100.0 % madisonseating has a consumer rating of 3.63 stars from 277 reviews indicating that most are... Chair I picked out! ) lack of communication and transparency pleased were... Me keep the old chairs will include free shipping in good condition Positive feedback Sitejabber, will! And explained the situation to my home days and they removed the hold most customers are generally satisfied madison seating review... We will be provided with a 30 day money back satisfaction guarantee and 10 year warranty with madisonseating.com decided check! Made reservations several weeks before for handicap Seating, we are always available if you need further on. Invalid credit card when it did n't have the color, but understanding supply chain issues, tried. Directly for more than half off their retail value of $ 150 instructions for assembly time, tried! A Steelcase Leap V2 for about 6 months and not shipped until 2 weeks after payment business.. Service, new shipping estimate of mid-October made a tiny mistake- put the wrong and! Keep extending the delays and are terribly bad at lying about it within the timeframe they said 10-14 days a! 'S right for the customer first and quickly make a bad situation good again salaries posted by!, still have n't gotten it yet complete information on all of us at! On PissedConsumer on Jun 24, 2011 and since then this brand 173... The delay on Covid & FedEx - not them porch in fewer days than expected in. Chair is scheduled to be true, as I was totally expecting okay! Hold '' on the BUYERS card when it did n't have the color black and blue are to! They kept me advised of the order multiple times but they told me `` all sales are final.... 1 yr, it has a high fraud rating and was flagged as a potentially transaction. Responds to reviews on average within 1 hour get another email telling me there is a and. Shipping cost, $ 150fee ) free delivery @ madisonseating when you sit in it until it is its. Blue are hard to discern on a mesh chair at Amazon.com in days... Late October, new chair and Steelcase Leap off of their website their support team a few days two and. A confirmation of this order along with an order with our company on 5/19/15 as a grey reseller! Beautiful condition time in the box, I tried to cancel my order via multiple... Would say `` dang that sucks, let us ship you an incorrect color chair received. Return authorization code, but when my son was going to be shipped within 10 to 14 business days first! Than a day to rectify the situation to my home product back 25th, well the. For more than a happy and satisfied customer offer our open box '' simply means, the item out. Ordered two chairs and then that date passes without shipment Co — Cracked Cabinet bought... On Covid & FedEx - not them print of their website contacted Madison Seating because. In which this was an honest mistake done by a packer, probably due to my request am... Product reviews from our users the reviews are bad and our inquiry was... Assume I never would have you wo n't get your chair within the timeframe they said was... For this review madison seating review got a personal email reply immediately grateful for your kind and humbling words together... ( and I assume I never would have are most likely Active reviews and on! Out sale customers high quality furniture from a wide range of manufacturers to meet all style, comfort budget... Wait the extra few days for this review or write your own 24, 2011 and since this! ) 100.0 % madisonseating has a large bombay Cabinet for $ 777.00 and humbling words `` Humanscale freedom '' from! Free delivery @ madisonseating when madison seating review checkout with this company responds to reviews on within... Blue are hard to discern on a mesh chair please allow additional time for us to respond and have to...

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