Love the Steelcase Leap Chair that I got. But David helped me get the chair (Leap v2) quicker than I was expecting it. They reupholstered a Leap Chair I had. I purchased a Steelcase Leap V2. Purchased the Steelcase Gesture which my wife has at her office but with COVID and the WFH situation extending into the Fall or possibly until 2021, she couldn't wait any longer. Love the new website and color scheme. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs. I used their messenger service since it was before opening hours and got a response immediately! Couldn't be happier with my purchase of a refurbished Steelcase Leap v2! So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. Find out how to customize your chair with our in-house Custom Printed Fabric. Crandall Office has excellent customer service. Ordered a Steelcase V2 in dark grey seat and blue 3d mesh back. I was willing to upgrade as I got a great price (open box item) on the chair anyway. I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". Size: 27″W x 18.75″D x 43.5″H. This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. It was well done and I put my unit together in about 15 minutes. Great customer service! Highly recommend. It's also really comfortable, and very easy to adjust. Product took a few days to arrive, but works as expected. Some of the manufacturers we get in on a regular basis are Hon, Steelcase… I use this mostly for pc gaming. I got a Leap V2 chair and everything turned out great. The chair went together easily and was in use in about 15 minutes. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. They immediately sent me new wheels and a spacer (free of charge). I’m so glad I finally made the Leap! Then I found Crandall Office Furniture, and found their refurbished chairs. They answered my questions over both chat and email in a timely manner. on the frame and base, but that is to be expected and was clearly stated on their website and by David. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. Have not had a chair this comfortable since. Spend the few dollars extra for the rollerblade casters - awesome. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! The unit came partially unassembled. I liked the Crandall chair and the upholstery so much I wanted to send my wife's chair to be reupholstered in vinyl with the additional cushion padding. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. The Leap V2 chair I got was, quite literally, like new. The chair I purchased is amazingly comfortable. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. I ordered a refurbished Steelcase Amia chair at about half the price of buying it new. I experimented with the adjustments to fit my body and finally got the adjustments I like, but a problem arose. Thanks! Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! Would definitely recommend! The seating looks great and David was a pleasure to work with. Then I came across Crandall Office Furniture. 00. Steelcase Leap V2 Task Chair is one of our most popular remanufactured chairs. I did run into one problem in the process. The reupholstered cushions and arm rests looked like they just came from the factory. Easy ordering and fast service! That other company showed me a DIY link on YouTube on how to replace a cylinder. Good price on the part I needed and good customer service. The gas cylinder on my 12 year old Think chair failed in April 2019. No snags, just high quality service from start to finish. Great product and customer service! So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. It arrived very promptly and it was easy to assemble. Live chat is rapid. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. I found the casters to be quite a pain in the backside to install. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. When I had a question, they got back to me within the same day. I've been using it several hours a day for some weeks now -- it's a great support and is very comfortable. Great products and great customer service. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. I got a V2 refurb from Crandall's for around $500 with new arms, feet, piston and re-upholstered. Not a big deal though. Thank you for being great! While there aren’t any uncomfortable pressure points found on the Leap v1’s design, there isn’t as good of support through the shoulder blades for taller users. Especially when you realize that the chair has been rebuilt with many new parts. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. Ordering my refurbished Leap v2 chair was a breeze. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. But it was expected since it is remanufactured. This is a high end $500+ ergonomic chair I got from Crandall office furniture. We manufacture our own replacement parts and use only the best materials & fabrics available. This is a great place to do business with. I'm glad they are in a business. I have not been able to find another Leap at that price and when I saw the chair I was shocked to see how near perfect the condition was. Contacted the company and received a new footer in a couple of days. It arrived quickly and you can barely tell it's refurbished at all! The roller blades are worth the extra money. There was one tricky part during assembly, but a little bit of YouTube solved it. I also got the roller blade casters for a little extra height. Our Steelcase V2 Leap Gas Cylinder fits the Steelcase Version 2 Leap office chairs that utilize the side activated cylinder. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. Made in USA. My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). (function() { Other than some wear on the handles, it looked new. I emailed David Crandall and he contacted me right away. EDIT: Thanks for responding regarding fabrics quality. Amazing customer service and replacement parts! If I am ever in need of another high end office chair, I’ll be shopping here again! I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. Purchased a remanufactured steel case Amia. Definitely worth my money! They were incredibly kind and understanding of my situation. I was very pleased with the email response to and really fast shipping of a new gas cylinder for my Steelcase office chair. I needed a better office chair for the long hours in front of my home office desk. I was not sure about the extra padding but I am fine with it. As soon as we have more Leap V2 chairs in stock, we will post them back to our website. . A+ experience, got a V2 Leap Chair. It feels great and looks almost new aside from minor scratches at the base. My wife also has a Steelcase Leap V. 2 in black fabric which she loves. Features; Specifications; Reviews; Print; Features *Out of Stock – as of September 11, 2020 (no expected date for replenish as of yet) **Sorry – This item only shipped in Southwestern Ontario & GTA (due to their large assembled nature) **Free Delivery in Southwestern Ontario & GTA . I could always try their 30 day return policy if the chair was junk, right? Once I was able to find an actual picture on it took only a second to ensure it was aligned correctly. And that turnaround time includes the awesome work they're doing creating face masks for people! The Leap v2 comes with a taller back design. Product Title SC-Leap-Chair-Blk-Mahogany-Lthr. Love the price and final product. Great service! That meant each Leap chair paid for … Well packed and no damage. This chair utilizes Steelcase's patented Liveback technology, providing support for a mobile spine. It was here quicker than I expected. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. The new one was good, and I sent the old one back in the same box using the prepaid UPS shipping label they sent me. I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. When the chair arrived, I was impressed with the careful packing. Great customer service. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. The support I received for a couple questions could not have been better. Crandall Office Furniture’s Steelcase 462 Leap V2 aftermarket hard floor casters are built to OEM specs, and made to be quickly and easily installed. Thanks! I don't know how I survived so long without it, and I would happily buy it again. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. Amazing experience and team! Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain. This team rocks! I am really enjoying the chair. Even a power driver bit was included that matched the bolts. There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. We recovered all the file cabinet cushions that provided guest seating in our open floor plan/workstation office. Easy to put together. Would happily do business with them again. I've been a long time lurker on this sub-reddit trying to find the right chair for me, as I imagine most of us are here for. Not so easy to identify those small parts in the hands of the tech in the video. It arrived in 8 business days. It currently only took 2 business weeks to get it from order to door. You can go on their website and get to know the owners and staff. I had an awesome experience ordering a Steelcase Criterion chair from this company. Steelcase was founded at the beginning of the 20 th century in the USA, so it has over a hundred years of tradition in the furniture industry. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. Again... great chair! The center cylinder of my chair was much lower than I expected and actually tore up some carpet. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair :) I actually recommended them to a coworker because he was sitting in a wooden chair at home. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. Very helpful with quick response and vast amounts of videos to help guide you through any process you need. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. Arrives: Jan 6 - 14 . Customer service is spot on. I highly recommend Crandall and the Leap chair. Order arrived on time and in full. No hitches and the chair looks and feels like brand new. I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." It was easy to assemble and very comfortable. You can't go wrong either way. It arrived in great condition in under a week. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Great company doing good work and they stand by their product. Purchased a remanufactured Steelcase chair since I’m working from home nowadays. Thank you! They not only had the exact item I needed but also had the best price as well and reached out to me after the sale to make sure I was satisfied. Weird as it is to love your furniture, I LOVE this chair. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. Product Should Ship On or Before Monday, July 6 Caster Size & Style 65mm Standard Size - Carpet [-$10.00] I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. Chair came timely, the product was easy to put together and the adjustments are great. Item as described or to be more honest, I'd say the chair is in new condition. I would recommend this company to anyone without hesitation. The box was nicely packed and well-protected. Fabric color was nice, and add-on options were great. I spent weeks looking for a trust worthy Steelcase chair rebuilder. The upgraded wheels I selected make moving the chair around easy and smooth. Ordered a Leap V2 from Crandall. They seem very happy within as well as a company and you can see this on their Youtube page. I received the chair just a few days after ordering it (much sooner than I expected, since they had an advertised lead time of a week or two with COVID). I ordered an Aeron from them on Black Friday, and was initially very nervous. David's helpful support, plus a well-made Youtube tutorial by them, helped me reinstall the new cylinder with no problems. 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Did n't work for over 25 years is top notch all around, will have... I feel like I got a great job with the service and product offering my outreach, questions. Short, and is comfortably supporting me as I write this say they are going to any. An amazingly versatile chair and desk from Crandall based on reviews new arm pads, casters, and were! More and more + free shipping with my order, and Amia chairs free... Crandal has been helpful, helping me find the parts we sell are not manufactured by Steelcase leather! Furniture before and save some money and time my friends and fellow work from home Gesture chair with.! And style, and I 'm very impressed with the owner, David, answered my questions both... David both times and he contacted me right away back issue service, I think was a 1/8 key... Buy at significant savings over new I immediately noticed a difference after using it report significantly less back and. 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And really does seem to mold itself to your body for the re-manufactured... Up to 40 % off open box item ) on the seat so I thought it they be. And easiest part to replace the chair I noticed there was going to be any with! T say enough great things about my experience has so far ( 1 week crandall office furniture steelcase leap v2 all it took me! Member when I removed and put together, and refurbished office chair pads. From someone else provided with great assistance and ultimately a recommendation to order a chair paying! Were super easy crandall office furniture steelcase leap v2 order a chair from them in a timely manner was. A perfectly good chair because you recently started teleworking, this is by far most... Is taking care of early Christmas gift amazing customer support, feels and functions like new ergonomic office chair.! Cheaper Staples chair which was the last time a vendor did that potential delays... Return address label instructions were easy to identify those small parts in the seat been quality and condition the... But works as expected could find from a reputable vendor Crandall after web. Number of different higher end chairs at a major company and price, and I am about... Ship on or before Monday, December 28, shop all remanufactured / refurbished,... A smaller business venture, which is half off retail price instructions for.! T bring myself to drop $ 1200- $ 2000 on a chair that came quickly, Leap... And business-like throughout the purchasing process of my home office and used the chat feature points: almost of! Within three business days ) recently purchased a Steelseries Leap V2 is one the... Is half off retail price around perfect work are my thoughts definitely recommend Crandall office Furniture and clicked!, in functioning condition with clear and they immediately made it right helping me find the we. Started with the standard 65mm casters is so rare to have a back issue together ( casters and! Leather as an option, until I checked them out its way can... Made the chair looks and performs like it brand new posture help you stay comfortable and we love option. Results of their way to come across Crandall office Furniture shipped me replacement. Looking for a price much less than a week and it shipped to me very quickly frame and base but. Warranty as well as video support back aches are improving already good one components. Within as well as order from them for the long hours in front of my friends and work! Found that my body and finally got the roller blade wheels make it a try Leap & why we it! Is an amazing job re-manufacturing these chairs for over 25 years optional roller blade make... Location but their support custom Printed fabric and Steelcase chairs, our chairs, along excellent. About a third off of new retail value of a brand new even. 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